Version 1.0
Last Updated: [14th July 2026]

These Terms and Conditions (“Terms“) govern your access to and use of the Great D’Tour platform,
including our website, mobile application and all related products, services and features (collectively,
the “Platform“).
The Platform is owned and operated by Chomps Innovation Labs LLP (“Great D’Tour”, “Company”,
“we”, “our” or “us”).
By accessing, browsing, registering on or using the Platform, you acknowledge that you have read,
understood and agree to be bound by these Terms, together with our Privacy Policy, Refund and
Cancellation Policy and any other policies or guidelines published on the Platform from time to time
(collectively, the “Platform Policies“). If you do not agree to these Terms, you must immediately
discontinue use of the Platform.

1. DEFINITIONS

Unless the context otherwise requires:
Adventure Activity means any experience or activity offered through the Platform that involves
inherent physical, environmental or situational risks, including trekking, mountaineering, water sports,
wildlife experiences, outdoor expeditions, extreme sports or any other activity designated by us or the
relevant Host as high-risk.
Applicable Laws means all applicable laws, statutes, rules, regulations, notifications, governmental
orders, judicial decisions and regulatory requirements in force from time to time.
Balance Amount means any amount remaining payable after payment of the Booking Amount and
before commencement of the relevant experience, as specified at the time of Booking.
Booking means a reservation made through the Platform for an experience or service offered by a
Host.
Booking Amount means the amount payable at the time of making a Booking, together with any
applicable taxes, platform fees, convenience fees or other charges displayed during checkout.
Booking Confirmation means the confirmation issued by the Platform, subsequent to the Company’s
or the Host’s acceptance, following successful processing of a Booking in accordance with these Terms;
the mere submission of a Booking shall not by itself constitute a Booking Confirmation.
Content means all text, graphics, photographs, videos, reviews, ratings, comments, audio, software,
data and other materials made available on or through the Platform, including User Content.
Cover Note means a non-transferable, non-withdrawable credit issued by the Company in accordance
with the Refund and Cancellation Policy that may be redeemed for eligible future Bookings subject to
applicable conditions and validity periods.
Field Notes means the editorial content published by the Company, including travel stories, articles,
destination guides, photographs, newsletters, videos and similar informational material.
Host means an independent third-party individual or entity that lists, offers or provides experiences,
accommodation, transportation, activities or other travel-related services through the Platform.
Platform means the Great D’Tour website, mobile application and all associated digital interfaces,
products, services and functionalities operated by the Company.
Platform Policies means these Terms together with the Privacy Policy, Refund and Cancellation Policy
and any other policies, guidelines or category-specific terms published on the Platform from time to
time.
User, you or your means any person who accesses or uses the Platform, whether or not that person
completes a Booking.
2. ABOUT THE PLATFORM
2.1 Platform
Great D’Tour is a technology-enabled online marketplace that facilitates discovery and booking of travel
experiences offered by independent Hosts.
Our role is limited to operating the Platform, enabling Users and Hosts to connect, facilitating Bookings
and payments, and providing related platform support services.
Unless expressly stated otherwise in these Terms, we do not own, organise, operate, control, manage,
deliver or supervise the experiences listed on the Platform.
2.2 Independent Hosts
All experiences available on the Platform are offered by independent Hosts.
Hosts are solely responsible for creating and informing about updates in their listings; determining
prices; obtaining and maintaining all licences, registrations, permits and approvals required under
Applicable Laws; ensuring the accuracy of information published on the Platform; delivering booked
services; complying with applicable safety standards; complying with consumer, tourism, labour,
environmental and other Applicable Laws; and honouring their obligations to Users.
We do not employ, supervise or control any Host and nothing in these Terms creates any partnership,
joint venture, agency, employment or fiduciary relationship between the Company and any Host.
2.3 Contract Between Users and Hosts
Every Booking made through the Platform constitutes a separate contract directly between you and the
relevant Host.
Except to the extent expressly provided in these Terms or required by Applicable Law, the Company is
not a party to that contract and assumes no responsibility for the performance of the Host’s obligations.
2.4 Platform Services
The Platform may facilitate discovery of experiences; comparison of listings; submission of Booking
requests; identification of User; payment processing through authorised payment service providers;
communication between Users and Hosts; informing Booking confirmations; notifications and
reminders; User support; and other ancillary services introduced from time to time.
Our provision of these services does not alter the legal relationship between you and the relevant Host.
2.5 Payment Facilitation
Where payment is collected through the Platform, we act solely as a payment facilitator.
Payments are processed through authorised third-party payment service providers and may be held in
designated settlement or controlled accounts before being released to the Hosts in accordance with our
commercial arrangements with them.
Those arrangements exist solely between the Company and the Host and do not create any fiduciary
obligation owed by the Company to Users.
We may comply with Applicable Laws relating to taxation, including deduction or collection of taxes
where required.
2.6 No Guarantee of Host Services
While we endeavour to maintain a high-quality marketplace, we do not independently verify every Host,
listing or experience on a continuous basis.
Accordingly, we do not warrant or guarantee the availability of any experience; the acceptance of any
Booking; the accuracy or completeness of listings; the quality, legality or suitability of any experience;
the conduct of any Host or participant; uninterrupted availability of the Platform; or that any experience
will meet your expectations.
All experiences are provided by the Hosts directly and are accepted by you at your own discretion.
2.7 User Acknowledgement
By using the Platform, you acknowledge and agree that: (a) Great D’Tour operates solely as a
technology intermediary; (b) Hosts are independent third parties; (c) every Booking is entered into
directly with the relevant Host; (d) the Company is not responsible for the delivery of Host services
except to the extent expressly provided under these Terms or Applicable Law; (e) disputes relating to
the quality, safety or performance of an experience should first be raised with the relevant Host,
although the Company may, at its sole discretion, assist the parties in attempting to resolve such
disputes without assuming any liability; and (f) your use of the Platform and participation in any
experience is at your own risk, subject always to your statutory rights under Applicable Law.
2.8 Experience Categories
Experiences offered through the Platform may include, among others volunteer programmes; adventure
activities; wellness retreats; cultural and heritage experiences; volunteering programmes; wildlife and
nature experiences; educational programmes; and other categories introduced from time to time.
Certain categories may be subject to additional eligibility criteria, disclosures, waivers, safety
requirements or category-specific terms, which will be presented before completion of the relevant
Booking and shall form part of these Terms.
2.9 Field Notes
The Platform may publish editorial content under the title Field Notes. Field Notes are intended solely
for informational and editorial purposes. Unless expressly stated otherwise, Field Notes do not
constitute professional advice; they do not guarantee the quality, suitability or availability of any
experience; they do not form part of any Booking or contractual commitment; testimonials represent
individual experiences and should not be regarded as typical results; and sponsored or promotional
content will be identified where required by Applicable Law.
To the fullest extent permitted by Applicable Law, the Company is not responsible for decisions made
in reliance upon Field Notes.
3. ELIGIBILITY
3.1 General Eligibility
You may use the Platform only if you: (a) are at least 18 (eighteen) years of age; (b) are legally
competent to enter into a binding contract under Applicable Law; and (c) comply with these Terms and
all Applicable Law.
The Platform is not intended for use by persons under the age of 18. If a Booking is made for or on
behalf of a minor, the person making the Booking represents and warrants that they are the parent,
lawful guardian or duly authorised representative of the minor and assumes full responsibility for the
minor’s participation in the relevant experience.
3.2 User Representations
By accessing or using the Platform, you represent and warrant that: (a) all information provided by you
is true, accurate, complete and up to date; (b) you have the legal authority to enter into these Terms;
(c) you will use the Platform only for lawful purposes; (d) you are not prohibited under Applicable Law
from accessing or using the Platform; and (e) your use of the Platform will not violate the rights of any
third party.
You agree to promptly update your information if any material changes occur in the information already
provided by you.
3.3 International Users
The Platform is owned and operated from India. Users accessing the Platform from outside India do so
at their own initiative and are solely responsible for ensuring compliance with the laws applicable in
their jurisdiction. The Company makes no representation that the Platform or any experience is
available, appropriate or lawful in every jurisdiction.
3.4 Travel Documentation
You are solely responsible for obtaining and maintaining all visas, passports, permits, immigration
approvals, vaccinations, travel documentation and other authorisations required for participation in any
experience.
This responsibility applies irrespective of your nationality; the location of the experience; whether the
experience is domestic or international; and whether participation involves volunteering, cultural
exchange or contribution-based programmes.
The Company does not provide immigration or visa advice and shall not be responsible for any refusal
of entry, deportation, delay, cancellation, penalty or other consequence arising from your failure to
obtain or maintain the required documentation.
4. USER ACCOUNTS
4.1 Registration
Certain features of the Platform may require you to create an account. Registration may be completed
using email verification, mobile OTP authentication or any other authentication mechanism supported
by the Platform from time to time. You agree to provide accurate, current and complete registration
information and to keep your account details updated at all times.
4.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities
carried out through your account. You must immediately notify us if you become aware of unauthorised
access; suspected compromise of your account; loss or theft of login credentials; or any other security
incident affecting your account.
Unless caused by our negligence or wilful misconduct, we are not liable for any loss arising from
unauthorised use of your account.
4.3 Account Restrictions
You must not create multiple accounts without our approval; register using false or misleading
information; impersonate another individual or organisation; transfer, sell or assign your account; permit
another person to access your account; use the Platform for fraudulent or unlawful purposes; or
circumvent any security or verification measures implemented by the Platform.
4.4 Verification
To protect the integrity of the Platform and comply with Applicable Law, we may require identity
verification, including verification through OTP, email confirmation, government-issued identification,
KYC documentation or any other lawful verification mechanism.
We may suspend or restrict access where verification cannot be completed or where fraudulent or
suspicious activity is suspected.
Personal information collected during verification will be processed in accordance with our Privacy
Policy.
4.5 Suspension and Closure
We may suspend, restrict or terminate your account, temporarily or permanently, with or without prior
notice, if we reasonably believe that:
(a) you have breached these Terms or any Platform Policy;
(b) you have engaged in fraudulent, deceptive or unlawful conduct;
(c) your use of the Platform creates legal, regulatory, operational or reputational risk;
(d) we receive a bona fide complaint concerning your conduct;
(e) we are required to do so by Applicable Law or a competent authority; or
(f) continued access would compromise the security or integrity of the Platform.
Such suspension or termination shall not affect any rights or liabilities accrued to the Platform prior to
the effective date of suspension or termination.
4.6 Effect of Suspension
Where an account is suspended or terminated for breach of these Terms:
(a) previously paid Platform Fees shall not automatically become refundable;
(b) pending Bookings shall be dealt with in accordance with the Refund and Cancellation Policy;
(c) any outstanding payment obligations shall remain payable; and
(d) the Company reserves all legal rights and remedies available under Applicable Law.
4.7 Data Retention
Following suspension or termination, we may retain User information, Booking records and transaction
data for such period as is necessary to comply with Applicable Law; respond to regulatory requirements;
prevent fraud; resolve disputes; enforce these Terms; and protect our legal rights.
Such retention shall be subject to our Privacy Policy and Applicable Law.
5. BOOKINGS AND PAYMENTS
5.1 Booking Process
Bookings are subject to multiple factors, such as (a) availability of the relevant experience; (b) payment
of the applicable Booking Amount; (c) acceptance or confirmation by the Host, where applicable; and
(d) compliance with these Terms and any category-specific requirements. A Booking is confirmed only
when the Platform issues a Booking Confirmation.
Submission of a Booking request does not guarantee confirmation.
5.2 Booking Amount and Balance Amount
The total price payable for a Booking shall be displayed before checkout.
Depending on the relevant experience, payment may consist of:
(a) a Booking Amount payable at the time of Booking; and
(b) a Balance Amount payable before commencement of the experience within the timeline specified
on the Platform.
Failure to pay the Balance Amount within the prescribed timeline may result in cancellation of the
Booking in accordance with the Refund and Cancellation Policy.
5.3 Pricing
Unless otherwise stated (a) prices are determined by the relevant Host (b) prices are displayed in Indian
Rupees (INR); (c) applicable taxes, fees and charges will be displayed before payment; and (d) prices

may change prior to confirmation of a Booking but shall not change after a Booking Confirmation has
been issued except where required by Applicable Law or due to an obvious pricing error.

5.4 International Payments
Where payment is made using an international payment instrument, exchange rates, foreign currency
conversion charges and bank fees are determined by the relevant financial institution.
The Company is not responsible for fluctuations in exchange rates or charges imposed by banks,
payment networks or card issuers.
5.5 Payment Processing
Payments are processed through independent third-party payment service providers. By making a
payment, you also agree to comply with the terms applicable to the relevant payment provider.
The Company does not store complete payment card information and shall not be responsible for
failures, interruptions or security incidents attributable to payment processors, banks or payment
networks.
5.6 Settlement to Hosts
Payments received through the Platform may be held by the Company or its authorised payment
partners in designated settlement or controlled accounts before being released to the relevant Host in
accordance with the Company’s commercial arrangements.
Such arrangements do not affect:
(a) your obligation to pay the full Booking price;
(b) the contractual relationship between you and the Host; or
(c) the Company’s status as a technology intermediary.
5.7 Taxes
The Company may deduct, collect, withhold or remit taxes where required under Applicable Law,
including obligations relating to tax deduction or collection at source.
Such deductions shall not affect the total amount payable by you unless expressly stated otherwise.
5.8 Failed Transactions and Chargebacks
A Booking shall not be confirmed until payment has been successfully processed. Where a payment
fails, is reversed or is declined, the Company shall have no obligation to confirm the Booking.
Users agree not to initiate unjustified chargebacks without first attempting to resolve the matter through
the Platform in accordance with the Refund and Cancellation Policy.
Nothing in this Clause limits any statutory rights available to Users under Applicable Law.
6. REFUNDS AND CANCELLATIONS
The Company’s Refund and Cancellation Policy governs cancellations, modifications, rescheduling,
refunds and the issuance and use of Cover Notes.
The Refund and Cancellation Policy forms part of these Terms and is incorporated by reference.
By making a Booking, you acknowledge that you have read and accepted the Refund and Cancellation
Policy.
In the event of any inconsistency between these Terms and the Refund and Cancellation Policy in
relation to cancellations, refunds, rescheduling or Cover Notes, the Refund and Cancellation Policy
shall prevail.
7. HOST RESPONSIBILITIES
7.1 Independent Responsibility
Hosts are solely responsible for the experiences they offer through the Platform.
Without limitation, Hosts are responsible for delivering the booked experience; complying with
Applicable Law; maintaining all required licences and permits; ensuring participant safety; providing
accurate descriptions; honouring confirmed Bookings; and complying with Platform Policies applicable
to Hosts.
The Company does not supervise or control the operational conduct of Hosts and, except as required
by Applicable Law, shall not be liable for any act or omission of a Host.
7.2 Platform Standards
The Company may establish quality, operational or safety standards applicable to Hosts. Our monitoring
of compliance with such standards does not constitute a representation or warranty that every Host
complies with those standards at all times. Hosts remain solely responsible for their own legal and
operational compliance.
7.3 Complaints
If you believe that a Host has failed to perform its obligations, you may submit a complaint through the
Platform. The Company may facilitate communication or resolution between the parties but does not
assume responsibility for resolving disputes or guaranteeing any particular outcome. Any refund or
other remedy shall be governed by the Refund and Cancellation Policy and Applicable Law.
8. ACCEPTABLE USE
8.1 General Obligations
You agree to use the Platform responsibly, lawfully and in accordance with these Terms.
When accessing or using the Platform, you must:
(a) comply with all Applicable Law;
(b) provide accurate and complete information;
(c) act in good faith while interacting with Hosts and other Users;
(d) comply with all instructions, eligibility requirements and safety guidelines communicated by the
Company or the relevant Host;
(e) make all payments when due; and
(f) use the Platform only for its intended purpose.
You remain solely responsible for your conduct while using the Platform and while participating in any
experience booked through it.
8.2 Prohibited Conduct
You must not, directly or indirectly:
(a) use the Platform for any unlawful, fraudulent or deceptive purpose;
(b) provide false, inaccurate or misleading information;
(c) impersonate any individual or entity or falsely represent your affiliation with another person;
(d) interfere with or disrupt the operation, security or integrity of the Platform;
(e) upload, transmit or distribute malicious code, viruses, malware or other harmful software;
(f) attempt to gain unauthorised access to any account, system, network or data;
(g) circumvent any security, authentication or access-control mechanism implemented by the Platform;
(h) scrape, crawl, harvest or systematically extract data from the Platform without our prior written
consent;
(i) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms
or underlying structure of the Platform, except where expressly permitted by Applicable Law;
(j) use any automated system, robot, spider or similar technology to access the Platform in a manner
that imposes an unreasonable burden on our infrastructure;
(k) interfere with another User’s use or enjoyment of the Platform;
(l) upload or distribute material that infringes any intellectual property, privacy or proprietary rights;
(m) engage in abusive, threatening, discriminatory, defamatory, obscene or otherwise objectionable
conduct;
(n) submit false reviews or manipulate ratings;
(o) knowingly introduce inaccurate, fabricated or misleading Content;
(p) use the Platform to send unsolicited commercial communications or spam;
(q) attempt to bypass, avoid or manipulate payment mechanisms established by the Platform;

(r) engage in any conduct that could damage the reputation, goodwill or integrity of the Company, the
Platform or any Host; or
(s) encourage, facilitate or assist another person to engage in any of the foregoing activities.

8.3 Anti-Circumvention
The Platform has invested substantial resources in developing relationships with Hosts and facilitating
secure transactions.
Accordingly, you agree that you must not, directly or indirectly:
(a) use information obtained through the Platform to contact a Host for the purpose of completing a
transaction outside the Platform;
(b) encourage or induce a Host to avoid Platform fees or payment processes;
(c) solicit or accept off-platform Bookings arising from introductions made through the Platform; or
(d) otherwise circumvent the Platform in connection with a Booking or prospective Booking.
This Clause shall not prevent communications reasonably necessary for the performance of a confirmed
Booking where such communications are permitted through the Platform.
The Company reserves the right to suspend or terminate User and Host accounts and pursue all
available legal remedies in respect of any breach of this Clause.
8.4 Compliance with Experience Requirements
You must comply with all reasonable eligibility requirements, safety protocols, equipment requirements
and instructions communicated by the relevant Host before or during an experience. Failure to comply
with such requirements may result in denial of participation without refund where specified under the
Refund and Cancellation Policy or Applicable Law.
8.5 User Cooperation
You agree to cooperate with the Company in investigating suspected fraud, misuse of the Platform,
regulatory inquiries or complaints relating to your use of the Platform. Where reasonably requested,
you must provide accurate information necessary to verify compliance with these Terms or Applicable
Law.
9. INTELLECTUAL PROPERTY
9.1 Ownership
The Platform and all intellectual property rights therein, including all software, technology, databases,
designs, logos, trade names, trademarks, service marks, photographs, graphics, audiovisual material,
text, compilations and other Content created or owned by the Company (excluding User Content and
third-party materials), are owned by or licensed to the Company and are protected under Applicable
Law. Nothing in these Terms transfers any intellectual property rights to you.
9.2 Limited Licence

Subject to your compliance with these Terms, the Company grants you a limited, personal, non-
exclusive, non-transferable and revocable licence to access and use the Platform solely for your

personal, non-commercial use.
This licence does not permit you to reproduce; distribute; modify; publish; commercially exploit; create
derivative works from; or publicly display any part of the Platform except with our prior written consent
or as otherwise permitted by Applicable Law.
9.3 Company Marks
The Company’s trade names, logos, branding, trademarks and service marks may not be used without
our prior written consent.
Nothing contained in these Terms shall be construed as granting any licence or right to use any
Company intellectual property except as expressly provided.
9.4 Third-Party Intellectual Property
Listings and other materials published by Hosts may contain intellectual property owned by the relevant
Host or other third parties. Such intellectual property remains the property of its respective owner. The
Company does not grant any licence to use such material except as necessary to access the Platform
in accordance with these Terms.
9.5 Feedback
If you provide suggestions, comments, recommendations or other feedback relating to the Platform
(“Feedback”), you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use,
modify, implement and commercialise such Feedback without restriction or compensation, provided
that any personal data forming part of such Feedback shall continue to be processed in accordance
with the Privacy Policy.
10. USER CONTENT
10.1 Submission of User Content
The Platform may permit you to post, upload or submit reviews, ratings, comments, photographs, videos
or other Content (“User Content”). You remain responsible for all User Content submitted by you.
By submitting User Content, you represent and warrant that:
(a) you own or have all necessary rights to submit the User Content;
(b) the User Content is accurate and based on genuine experiences;
(c) the User Content does not infringe the rights of any third party;
(d) the User Content complies with Applicable Law and these Terms; and
(e) you have obtained all necessary permissions from individuals identifiable in such User Content
where required under Applicable Law.
10.2 Licence to the Company

By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free,
transferable and sublicensable licence to host, store, reproduce, adapt, publish, display, distribute and
otherwise use such User Content for the purpose of operating, maintaining, promoting and improving
the Platform.
This licence shall continue for so long as reasonably necessary for those purposes or as otherwise
required under Applicable Law. Nothing in this Clause affects your ownership of the underlying User
Content.
10.3 Withdrawal and Deletion
Where User Content is processed on the basis of your consent, you may request the Company to
withdraw such consent for future promotional or marketing use in accordance with the Privacy Policy.
Where required under Applicable Law, the Company shall delete, anonymise or de-identify personal
data forming part of User Content, unless retention is required for legal, regulatory or evidentiary
purposes.
10.4 Content Standards
You must not submit User Content that is false, misleading or deceptive; is fabricated or not based on
a genuine experience; is defamatory, abusive, threatening, hateful or discriminatory; infringes
intellectual property or privacy rights; contains unlawful material; contains malicious software or harmful
code; violates Applicable Law; or otherwise breaches these Terms.
10.5 Moderation
The Company may, but is not obliged to, review, monitor, edit, remove, disable access to or refuse
publication of User Content that reasonably appears to violate these Terms, Applicable Law or the rights
of any person.
Nothing in this Clause obliges the Company to actively monitor all User Content or assume editorial
responsibility for material submitted by Users.
Repeated or serious violations may result in suspension or termination of your account.
10.6 User Responsibility
You remain solely responsible for User Content submitted by you and agree to indemnify the Company
in accordance with Clause 16 (Indemnity) against claims arising from your User Content or your breach
of this Clause.

11. ADVENTURE ACTIVITIES
11.1 Inherent Risks
Certain experiences offered through the Platform involve Adventure Activities that carry inherent risks
which cannot be eliminated entirely, including risks of physical exertion, adverse weather, difficult
terrain, equipment failure, wildlife encounters, accidents, illness, permanent disability or death. By
Booking or participating in an Adventure Activity, you acknowledge that you understand and voluntarily
assume such inherent risks. Participation is entirely at your own discretion.
11.2 Fitness and Medical Condition
You represent and warrant that you are physically and medically fit to participate in the relevant
Adventure Activity and that you have disclosed any condition that may materially affect your safe
participation where such disclosure is reasonably required.
Where applicable, you agree to complete any required medical declaration, insurance declaration or
fitness assessment before participation. Failure to satisfy applicable eligibility requirements may result
in refusal of participation.
11.3 Safety Instructions
You agree to comply with all reasonable safety instructions issued by the Host, guides or authorised
personnel. Failure to comply with safety instructions may result in immediate exclusion from the activity
where reasonably necessary to protect participants or others.
11.4 Host Responsibility
Hosts offering Adventure Activities remain solely responsible for obtaining required licences and
approvals; maintaining equipment; complying with applicable safety standards; providing appropriate
safety briefings; supplying mandatory safety equipment where applicable; and conducting activities in
accordance with Applicable Law.
The Company does not independently verify ongoing compliance by Hosts and shall not be responsible
for any misrepresentation or regulatory non-compliance by a Host.
11.5 Activity-Specific Consent
Where required by the Company or the relevant Host, participation in an Adventure Activity may be
conditional upon execution of a separate waiver, declaration, informed consent or acknowledgement of
risk. Such documentation supplements, and does not replace, these Terms. Failure to provide any
required consent may result in cancellation of the Booking in accordance with the Refund and
Cancellation Policy.
11.6 Limitation
Nothing in this Clause excludes liability that cannot lawfully be excluded under Applicable Law, including
liability arising directly from the Company’s own fraud, wilful misconduct or any other non-excludable
statutory liability.
12. TRAVEL INSURANCE
12.1 User Responsibility
You are solely responsible for assessing whether you require travel, health, accident, medical, personal
liability or any other insurance in connection with a Booking or participation in an experience. The
Company does not provide, arrange or underwrite insurance unless expressly stated on the Platform.
Where insurance is available through a third-party provider, such insurance is offered solely by that
provider and remains subject to its separate terms and conditions.
12.2 Mandatory Insurance
Certain experiences, particularly Adventure Activities or international programmes, may require
participants to maintain specified insurance coverage as a condition of participation. Where such
insurance is mandatory, you agree to obtain and maintain the required coverage and to provide
satisfactory evidence of such coverage if requested by the Company or the relevant Host. Failure to
satisfy any mandatory insurance requirement may result in refusal of participation or cancellation of the
Booking in accordance with the Refund and Cancellation Policy.
13. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection, use, storage, disclosure and processing of personal data
are governed by our Privacy Policy, which forms part of these Terms. By accessing or using the
Platform, you acknowledge that your personal data may be processed in accordance with the Privacy
Policy and Applicable Law. Nothing in these Terms limits any rights available to you under Applicable
Law relating to data protection or privacy.
14. DISCLAIMERS
14.1 Platform Availability
The Platform is provided on an “as is” and “as available” basis.
To the maximum extent permitted by Applicable Law, the Company does not warrant that:
(a) the Platform will always be available, uninterrupted, secure or error-free;
(b) defects or errors will be corrected immediately;
(c) the Platform will be compatible with every device or operating system;
(d) information published on the Platform will always be complete, current or free from inadvertent
errors; or
(e) the Platform will be free from viruses, malware or other harmful components despite reasonable
security measures.
14.2 Host Services
The Company does not warrant or guarantee the quality of Host services; the conduct of Hosts or
participants; the suitability of any experience; uninterrupted availability of any experience; the accuracy
of Host descriptions beyond information supplied by the Host; the legality or regulatory compliance of
any Host except to the extent expressly verified by the Company. All services are provided by
independent Hosts and you shall select them at your own discretion.
14.3 Third-Party Services
The Platform may integrate with or provide access to third-party services, payment gateways, maps,
communication services, social media platforms or other external websites. The Company is not
responsible for the availability, accuracy, security, content or practices of any third-party service and
your use of such services is governed by the applicable third-party terms.
14.4 Information and Editorial Content
Field Notes, destination guides, travel recommendations, blogs, newsletters and other editorial content
are published solely for general informational purposes.
Such content does not constitute professional, legal, medical or financial advice; should not be relied
upon as a guarantee of any experience; may reflect individual opinions or experiences; and may change
without notice. You remain solely responsible for decisions made in reliance upon such information.
15. LIMITATION OF LIABILITY
15.1 Scope
To the maximum extent permitted by Applicable Law, the Company shall not be liable for any loss
arising from (a) the acts or omissions of Hosts or other Users; (b) cancellation, modification or delay of
an experience by a Host; (c) injury, illness, property damage or loss arising from participation in an
experience; (d) inaccurate information supplied by a Host; (e) interruption or temporary unavailability of
the Platform; (f) failures of telecommunications networks, payment systems or internet services beyond
our reasonable control; (g) force majeure events; (h) unauthorised access to your account resulting
from your failure to maintain account security; or (i) reliance upon information published by third parties
through the Platform.
15.2 Excluded Losses
To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect
loss; consequential loss; special or exemplary damages; loss of profits; loss of goodwill;loss of business
opportunity; loss of anticipated savings; loss of reputation; or loss of data, whether arising in contract,
tort (including negligence), statute or otherwise.
15.3 Liability Cap
Subject to Clause 15.4, the aggregate liability of the Company arising out of or in connection with any
Booking or these Terms shall not exceed the total Platform Fees actually received by the Company in
relation to the relevant Booking or, where no Platform Fee was charged, the amount actually retained
by the Company for the relevant Booking.
15.4 Non-Excludable Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under
Applicable Law, including liability arising from (a) fraud; (b) wilful misconduct; (c) any statutory rights
that cannot lawfully be waived; or (d) any other liability that Applicable Law prohibits from being
excluded.
16. INDEMNITY
You agree to indemnify and hold harmless the Company, its affiliates, partners, directors, officers,
employees, consultants and agents from and against all claims, proceedings, liabilities, damages,
losses, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to (a)
your breach of these Terms; (b) your breach of Applicable Law; (c) your User Content; (d) your misuse
of the Platform; (e) your negligence or wilful misconduct; (f) infringement of any intellectual property or
other rights of a third party; (g) disputes between you and a Host arising from your acts or omissions;
or (h) any fraudulent, misleading or unlawful conduct by you.
This indemnity shall survive termination of these Terms.
17. SUSPENSION AND TERMINATION
Without limiting any other rights available under these Terms or Applicable Law, the Company may
suspend, restrict or terminate your access to the Platform where reasonably necessary to enforce these
Terms; protect the Platform or other Users; investigate suspected misconduct; comply with Applicable
Law or regulatory directions; prevent fraud or security threats; or protect the Company’s legitimate
business interests.
Termination shall not affect: (a) accrued rights or liabilities; (b) payment obligations; (c) dispute
resolution provisions; (d) intellectual property rights; (e) indemnities; or (f) any provision intended by its
nature to survive termination.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.
18.2 Amicable Resolution
Before commencing formal proceedings, the parties shall use reasonable efforts to resolve any dispute
through good faith discussions. Nothing in this Clause prevents either party from seeking urgent interim
or injunctive relief before a court of competent jurisdiction.
18.3 Arbitration
Any dispute arising out of or relating to these Terms that cannot be resolved amicably shall be finally
resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall:
• be conducted by a sole arbitrator appointed mutually by the parties or, failing agreement, in
accordance with the Arbitration and Conciliation Act, 1996;
• have its seat and venue in Bengaluru, Karnataka;
• be conducted in the English language; and
• result in an award that shall be final and binding upon the parties.
Subject to the foregoing, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over all
matters arising from these Terms that are not required to be resolved by arbitration.
19. GENERAL PROVISIONS
19.1 Force Majeure
The Company shall not be liable for any delay, interruption or failure to perform its obligations under
these Terms where such delay or failure results from events beyond its reasonable control, including
natural disasters, epidemics or pandemics, acts of God, war, terrorism, civil unrest, strikes, labour
disputes, governmental actions, judicial or regulatory orders, embargoes, failure of telecommunications
or internet services, cyber-attacks, power outages or failures of third-party service providers.
Where reasonably practicable, the Company shall use commercially reasonable efforts to minimise the
effects of such events and resume normal operations as soon as reasonably possible.
Nothing in this Clause affects any rights or remedies expressly available to Users under Applicable
Laws or the Refund and Cancellation Policy.
19.2 Safe Harbour
To the maximum extent permitted under Applicable Law, the Company, in its capacity as an
intermediary, shall not be liable for any third-party information, data, content, or communication hosted,
transmitted, or made available on the Platform by users, hosts, or vendors, provided that the Company

complies with Applicable Law. Nothing in these Terms shall limit the Company’s right to avail any safe
harbour or immunity available to intermediaries under Applicable Law.
19.3 Confidentiality
The Company shall use reasonable measures to protect confidential information and personal data
received from Users in connection with the operation of the Platform.
Nothing in these Terms restricts the Company from disclosing information where disclosure is (a)
required by Applicable Laws; (b) required pursuant to a court order or lawful governmental direction; (c)
necessary for the provision or administration of Platform services; (d) required to investigate fraud,
misuse of the Platform or security incidents; or (e) otherwise permitted under the Privacy Policy.
Users must likewise maintain the confidentiality of any non-public information obtained through the
Platform and shall not misuse such information in a manner inconsistent with these Terms or Applicable
Laws.
19.4 Notices

Any notice or communication under these Terms may be provided by the Company through email; in-
Platform notification; SMS; publication on the Platform; or any other electronic communication permitted

under Applicable Laws.
Notices shall be deemed received: (a) immediately upon publication on the Platform; (b) upon
successful transmission in the case of any other electronic communication; or (c) at such other time as
may be prescribed under Applicable Laws.
It is your responsibility to maintain current contact details associated with your account.
19.5 Changes to the Platform
The Company may modify, improve, suspend or discontinue any feature, functionality, category of
experience or service available through the Platform from time to time.
Where any such change materially affects existing Bookings or your rights under these Terms, the
Company shall take reasonable steps to notify affected Users, unless immediate action is required for
security, legal or operational reasons.
19.5 Amendments to these Terms
The Company may revise these Terms from time to time to reflect changes in Applicable Laws;
introduce new products or services; improve Platform functionality; address operational or security
requirements; or clarify existing provisions.
Updated Terms shall become effective upon publication on the Platform or on such later date as may
be specified.
Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
Where Applicable Laws require express consent for material amendments, the Company shall obtain
such consent before the relevant amendments take effect.
19.7 Entire Agreement
These Terms, together with the Platform Policies, constitute the entire agreement between you and the
Company relating to your access to and use of the Platform and supersede all prior understandings,
representations and agreements relating to the same subject matter.
19.8 Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court or tribunal of
competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to
make it enforceable or, where modification is not possible, severed from these Terms. The remaining
provisions shall continue in full force and effect.
19.9 Waiver
No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute
a waiver of that right or remedy. Any waiver shall be effective only if made expressly in writing. A waiver
on one occasion shall not constitute a waiver of any subsequent breach.
19.10 Assignment
You may not assign, transfer or otherwise dispose of any rights or obligations under these Terms
without the Company’s prior written consent.
The Company may assign or transfer its rights and obligations under these Terms to any affiliate,
successor, purchaser of its business or other entity as part of a merger, acquisition, corporate
restructuring or transfer of assets, provided that such assignment does not materially diminish your
rights under these Terms.
19.11 No Third-Party Rights
Except as expressly provided under Applicable Laws, these Terms are solely for the benefit of you and
the Company. Nothing in these Terms confers any right or benefit upon any third party.
19.12 Survival
Provisions such as Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnity;
Confidentiality, Governing Law and Dispute Resolution, Safe Harbour and any other provision which,
by its nature, is intended to survive. shall survive suspension, termination or expiry of these Terms to
the extent necessary to give effect to their purpose.
20. GRIEVANCE REDRESSAL
In accordance with Applicable Law, the Company has appointed a Grievance Officer to address
complaints relating to the Platform.
Grievance Officer
Name: Deria Sarkar
Designation: Grievance Officer
Email: grievances@greatdtour.com
Address: EPIP Zone, Whitefield, Bengaluru – 560066
Telephone: [+91-831-038-6637]
Users may submit complaints relating to violation of these Terms; misuse of the Platform; unlawful or
infringing Content; privacy concerns; User complaints; or any other issue relating to the Platform.
The Company shall process complaints in accordance with Applicable Laws, as amended from time to
time.
The Company may update the details of the Grievance Officer or the grievance redressal process by
publishing the revised information on the Platform.
21. CONTACT US
If you have any questions regarding these Terms or the Platform, you may contact us using the contact
details published on the Platform at [info@greatdtour.com] or through our designated support channels.